About the Role
The Sr. Manager, PMO is responsible for establishing, leading, and scaling PMO within the Professional Services organization at Clutch. This role ensures consistent, high-quality delivery of customer implementations by driving project governance, delivery excellence, resource optimization, and continuous improvement across all services engagements.
The ideal candidate is a strategic operator who can design and execute repeatable delivery frameworks while also partnering closely with Sales, Product, and Customer Success to support growth, margin, and customer outcomes.
About the Team
Our Professional Services team is a fast-paced team who implements the Clutch platform for our Credit Union customers. We gather requirements, build out the platform to their specifications, work with them to test and ensure it works as intended, and then set them live so they can realize value. We’re a team with a bias for Customer Success - our top metric isn’t setting customers live (though we do plenty of that), it’s ensuring their success through renewal and expansion.
Our company is rapidly growing and so is our team. We’re looking for individuals who want to help us evolve as a team as we strive for a world-class delivery motion.
What You’ll Do
Within 3 months, you will:
Serve as the owner of delivery governance, risk management, and escalation processes in Professional Services
Ensure on-time, on-scope, and on-budget delivery of customer implementations and services projects
Drive consistency and quality across complex, multi-workstream SaaS implementations
Within 6 months, you will:
Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies
Own capacity planning, skills alignment, and utilization reporting for project managers and delivery teams
Define and track key PMO and services KPIs (e.g., margin, utilization, delivery predictability, customer satisfaction)
Deliver clear, executive-level reporting on portfolio performance and trends
What You’ll Bring
6+ years of experience in Software Delivery (SaaS Professional Services, PMO), with 2+ years in PMO leadership roles
Proven success scaling delivery operations in a high-growth environment
Strong understanding of SaaS implementation lifecycles, enterprise customers, and recurring revenue models
Excellent executive communication and stakeholder management skills
Experience supporting global or multi-region delivery teams
Familiarity with PSA tools (Rocketlane preferred), and SaaS analytics
Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
What’s In It For You?
Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.
About Us
Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.
Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our organization participates in E-Verify. Click here to learn about E-Verify.
A Note About AI at Clutch
We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation.
That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!
