Plane is looking for an Operations Specialist – Payments to join our dedicated team. This role is a great opportunity to collaborate closely with our exceptional team members, banking partners, and customers, playing a vital role in delivering seamless payment operations.
Plane simplifies payroll, benefits, and compliance for companies managing international teams. We believe talent and opportunities shouldn't be limited by geography, and we help our customers embrace this vision every day.
As an Operations Specialist - Payments, you will be responsible for onboarding our customers. In addition, you will ensure when a payment is initiated by us that all documentation required by our banking partners are correct and collected in a timely manner, assuring that our customers are able to receive payments. You will:
Work closely with our support teams to ensure excellent customer experiences
Check for documentation errors and work with the customer to resolve them quickly
Work daily with our banking partners, payments processors, and customers to assure the efficiency of the payments systems
Contact banks and partners to resolve issues and make sure our customers are in compliance
Be responsible for monitoring day-to-day documentation requirement
Exceptional organizational skills and attention to detail
Experience with financial documentation compliance, including familiarity with CDD and KYC
Experience at a fast-growing company
Excellent communication skills
There’s no task too menial for you. You roll up your sleeves and get things done
Ability to work within the UTC+0 to UTC-8 time zone
You have experience and desire to work in a distributed environment
Work experience in payment, accounting, or finance
Work experience in customer verification and compliance documentation
Annual salary from $55,000 to $62,000 and equity
Flexible working hours
Unlimited vacation policy
Health insurance coverage
Parental leave
Company hardware and remote stipend
Ability to work remotely from anywhere in the world
At Plane, every team member plays a crucial role. We're looking for ambitious individuals with a mindset to tackle challenges together.
We believe small teams of amazing people can achieve outsized results, driven by a strong commitment to quality and customer satisfaction. Each member of our crew contributes to product excellence by understanding customer preferences, needs, and expectations.
We strongly believe in our mission to increase globalization by helping companies hire and pay talent worldwide.
If this sounds fun, we'd love to hear from you!
