About Us
Circle is building the world’s leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We’re proud to be a fully remote company of around 200 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
Check out our Careers page for more about working at Circle.
About the role
As Circle’s IT Specialist, you will play a hands-on role in managing daily IT operations and supporting our growing team. Reporting to the Finance team, this role ensures all employees have the tools, access, and support they need to work securely and efficiently.
You’ll be responsible for provisioning and maintaining employee hardware and systems, troubleshooting day-to-day issues, administering key IT tools (e.g., Google Workspace, Okta, Slack), and assisting with compliance and documentation tasks. This role is highly collaborative, supporting HR, Finance, and Security to maintain a reliable, compliant, and scalable IT environment.
What you’ll be doing
IT Operations & Support
- Provision and de-provision user accounts, permissions, and hardware (e.g., laptops, Google Workspace, Slack, Zoom, etc.).
- Serve as the first point of contact for all IT-related support requests — resolving day-to-day issues quickly and efficiently.
- Maintain accurate records of IT assets, configurations, and system changes.
- Support remote and hybrid team members with hardware setup, connectivity, and troubleshooting.
- Help define, implement, and maintain a lightweight IT ticketing process or tool to improve visibility, accountability, and response times.
Systems Administration
- Administer and deploy MDM and SSO tools such as Okta and Google Workspace under direction from IT leadership.
- Assist with onboarding and offboarding workflows to ensure timely and secure access changes.
- Run regular account audits to verify appropriate permissions and compliance with security standards.
Documentation & Compliance
- Maintain IT documentation including inventory tracking, access logs, and process guides.
- Collect evidence and assist with periodic compliance activities (e.g., SOC 2).
- Run standard system reports to support audits, renewals, and tool reviews.
Tool Rollouts & Continuous Improvement
- Partner with IT and cross-functional teams to test, document, and roll out new tools company-wide.
- Identify opportunities to streamline workflows, automate repetitive tasks, and enhance reliability.
- Support vendor evaluations and integrations for new systems as Circle’s toolset evolves.
What you’ll need to be successful
- Strong alignment with our values. Find our values on our career page if you haven’t read up on them yet.
- You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5.
- 2+ years of experience in IT operations, helpdesk support, or systems administration.
- Proficiency with core IT tools such as Google Workspace, Slack, Zoom, and macOS and Windows OS device management.
- Experience with SSO, MDM, and security platforms (Okta, Kandji, or similar).
- Strong documentation habits and a proactive, service-oriented approach.
- Ability to manage multiple priorities while maintaining attention to detail.
- Comfortable troubleshooting both hardware and software in a remote-first environment.
- Familiarity with compliance processes (SOC 2, ISO 27001) a plus.
- Experience with IT ticketing or helpdesk platforms (e.g., Zendesk, Jira Service Management, Freshservice) or a demonstrated ability to build structured support workflows.
Bonus points
- You’ve worked in a SaaS or distributed environment supporting remote teams.
- You’ve created or maintained automation workflows or internal tools documentation.
- You’ve supported or administered integrations between HRIS, finance, and IT systems.
$80,000 - $100,000 USD per year
The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis.
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The fun stuff
- Fully remote:Â work from anywhere in the world!
- Autonomy and trust to do your job:Â we care about outcomes over everything else.
- Paid time away:Â all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years.
- Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*
- Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*
- Parental leave for parents expanding their family, or just starting one.
- Home office stipend to help you get up and running.
- Learning & development stipend to help you level up your professional skills.
- Annual bonus potential for roles that don't already receive variable income or commission.
- Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.
- Check out our Careers page for more.
*Your role, location and unique circumstance may affect this.
Diversity, Equity & Inclusion
As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.
Equal Employment Opportunity
Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.
How We Use Candidate Data
At Circle, we are committed to protecting your personal information. As a job applicant, the personal data you provide to us is collected and processed in accordance with the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA). This notice outlines the types of personal information we collect, the purpose for collecting it, and your rights.
Information We Collect: We collect the following categories of personal information from job applicants:
- Contact information (such as name, email address, phone number)
- Employment history and qualifications
- Education history
- References and any other information you choose to share with us during the application process
Purpose of Collection: We collect this information for the following purposes:
- To assess your qualifications and suitability for the position
- To communicate with you during the recruitment process
- To comply with legal and regulatory obligations
Your Rights Under GDPR and CCPA: You have the following rights regarding your personal information:
- The right to request access to the personal information we hold about you.
- The right to request the deletion of your personal information, subject to certain legal exceptions.
- The right to opt out of the sale of your personal information (Note: We do not sell personal information).
For more information about how we handle your personal data or to exercise your rights, please refer to our full Privacy Policy.
By submitting your application, you acknowledge that you have read and understood this privacy notice.
