Collections Account Manager at Clipboard Health

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Clipboard Health

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About the job

Posted on

Jul 2, 2025

Apply before

Aug 1, 2025

Job type

Full-Time

Category

Location

Worldwide

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Job Description

Role Overview:

The Billing Account Manager ensures the successful management of billing processes for Clipboard Health’s facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.


Responsibilities: 

  • Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.

  • Conduct high volumes of outbound calls to chase customers with past due account balances.

  • Help resolve customer invoice disputes and other billing related issues.

  • Manage customer payments and remittances.

  • Build trust with providers and healthcare executives through strong financial acumen.

  • Clearly articulate the billing processes and educate stakeholders on invoicing procedures.

  • Gather and relay feedback to improve billing systems and processes.

  • Collaborate with internal teams to execute billing-related initiatives and trials.


Success Factors:

  • Extreme Ownership: Take full responsibility for managing billing issues and solutions.

  • Curiosity: Investigate and understand the root cause of billing problems.

  • Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.

  • Adaptability: Thrive in a fast-paced, evolving market.


Requirements: 

  • Experience in relationship management and billing processes preferred.

  • Excellent verbal and written communication skills.

  • Willingness to work with US working hours.


Benefits:

  • Competitive pay

  • Unlimited PTO

  • Fully Remote

  • Opportunity to make a significant impact with healthcare customers


Working Environment

100% remote, globally.


Hiring Process:

  1. Spark Hire Video Assessment (5-10 mins)

  2. Case Study

  3. Interview + Customer Simulation (30 mins)

  4. Executive Interview (30 mins)

  5. Offer

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