Collections Account Manager at Clipboard Health

Role Overview:

The Billing Account Manager ensures the successful management of billing processes for Clipboard Health’s facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.

Responsibilities: 

• Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.

• Conduct high volumes of outbound calls to chase customers with past due account balances.

• Help resolve customer invoice disputes and other billing related issues.

• Manage customer payments and remittances.

• Build trust with providers and healthcare executives through strong financial acumen.

• Clearly articulate the billing processes and educate stakeholders on invoicing procedures.

• Gather and relay feedback to improve billing systems and processes.

• Collaborate with internal teams to execute billing-related initiatives and trials.

Success Factors:

• Extreme Ownership: Take full responsibility for managing billing issues and solutions.

• Curiosity: Investigate and understand the root cause of billing problems.

• Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.

• Adaptability: Thrive in a fast-paced, evolving market.

Requirements: 

• Experience in relationship management and billing processes preferred.

• Excellent verbal and written communication skills.

• Willingness to work with US working hours.

Benefits:

• Competitive pay

• Unlimited PTO

• Fully Remote

• Opportunity to make a significant impact with healthcare customers

Working Environment

100% remote, globally.

Hiring Process:

1. Spark Hire Video Assessment (5-10 mins)

2. Case Study

3. Interview + Customer Simulation (30 mins)

4. Executive Interview (30 mins)

5. Offer