At Instrumentl, we are committed to assisting nonprofits in maximizing their potential and helping them succeed in their mission. We are seeking a dynamic Account Executive Sales Manager to play a key role in growing Instrumentl’s footprint. This person will lead and inspire our sales team, as well as drive sales strategies, nurture client relationships, and enhance the overall performance of the team.
At Instrumentl we are building tools to make a positive impact and you will be critical in ensuring our growth trajectory and long-term success. If you're ready to take on a transformative role, we look forward to hearing from you.
About us:
Instrumentl (YC S16) is the best platform for nonprofits and grant writers looking to grow revenue. Through a personalized process, grant seekers can discover, research, and track their grants all in one place. Our mission is to be a force multiplier on the nonprofit sector. We’re profitable and doubling year-over-year, with strong product-market fit (NPS is 60+).Â
The Instrumentl team is fully distributed (read: no office!). For this position, we are looking for candidates based in the continental U.S. or Canada.
What you'll get to do
- Leadership & Team Management:
- Lead, motivate, and mentor a team of motivated account executivesÂ
- Conduct regular sales team trainings and coaching sessions to level up our growing team of AEs.
- Provide ongoing coaching and training across the team to develop a best in class sales culture
- Create a best in class sales enablement process for new employees and veteran team members
- Sales Strategy & Execution:
- Develop and implement strategic sales plans tailored for the nonprofit sector
- Monitor and analyze sales metrics, identifying areas of opportunity and improvement
- Provide the team with best in class written copy for templates and follow-ups. Train the team on copywriting for sales
- Provide leadership at our OKR level for key initiatives across the team including pricing experiments, onboarding experiments, follow-up improvements, etc.
- Collaboration:
- Work closely with other departments (Marketing, Product, Customer Support) to align strategies and maximize sales opportunities
- Share feedback from clients to inform product development and marketing strategies
- Understand client needs and tailor our solutions to meet those requirements.
- Handle escalated client concerns, ensuring resolution and maintaining a high level of client satisfaction.
- Reporting & Analysis:
- Provide regular sales forecasts to senior management via forecast meetings
- Analyze market trends and competitor activities to inform sales strategies
- Ensure the use of CRM and sales tools for optimal team performance and reporting
- Use data to help your reps understand where their key levers for improvement are
What we're looking for
- 5+ years experience in Sales and Account Management at a B2B SaaS or subscription software companyÂ
- 2+ years experience managing high performing sales teams
- Excellent copywriting skills and a strong desire to lead the charge for our team in upping our written communication
- A track record of upskilling account executives to new levels of attainment
- Personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner
- Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact
- Embraces and champions new ideas and encourages others to do likewise
- Demonstrates commitment, loyalty and appreciation for the organization.
- Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met
- Grace under pressure with a good sense of humor and dose of humility
- A passion for the nonprofit sector
Instrumentl is evolving rapidly. You’ll always have new challenges and opportunities to grow in your role here - you won’t be bored! You’ll be the 38th member of our small but mighty team, playing a huge part in shaping our culture for the years and teammates to come.
At Instrumentl:
- We’re customer-focused. We are paranoid about shipping things that won’t be valuable to our customers, and deeply involve our customers into our product development process. Our first company value is "The customer is the hero" and we mean it.
- We love to experiment. Our team is constantly generating new ideas and iterating to see what works - ideation and experimentation are key values. "Bend the curve" is another key company value.
- We’re approachable and collaborative. Everyone has a voice, and we’re all building Instrumentl together.
- We kick it every day with some of the nicest people in the world. No joke, our customers are often on the front lines educating kids, saving endangered species, and restoring watersheds. In helping them take advantage of Instrumentl’s technology, you’re helping them move the world forward.
Instrumentl is an equal opportunity employer. We pride ourselves on building a diverse team from the ground up. Every role is an opportunity to teach, learn, and create some of your best work - if you’re excited to grow along with us, we encourage you to apply!
The pay range for this position in California is $150,000 - $180,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, candidate location, and experience.
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