Product support Jedi, Australia/New Zealand/AEST+2 at Creative Force

Welcome to Real Work From Anywhere.

The only fully location independent job board. We hand pick every job on this site. Live and work from anywhere.

💜 Love this site? plz tweet about us

Send new remote jobs to
every week!

10,600+ remote workers already subscribed

Join ourDiscord|Subreddit|LinkedInfor real-time job alerts!

Sponsored
Sponsor logo
Don't wait 2 hours to get your headshots done
Do it in 3 minutes with Headshotgrapher. Just upload 6–7 casual photos of yourself and get high-quality headshots instantly!
C

Creative Force

View Company Profile

About the job

Posted on

Dec 22, 2022

Apply before

Jan 21, 2023EXPIRED

Job type

Full-Time

Location

Worldwide

Share this job

Job Description

This job posting has expired and no longer accepting applications.

Headquarters: Malta
URL: https://www.creativeforce.team/

Product support Jedi
We’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Asia-Pacific timezone (APAC). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. SaaS experience, strong communication skills, patience, curiosity, ability to multi-task and friendliness are key to success in this role.

Important: If you are not based in Australia/New Zealand/AEST+2 timezones, please do not apply. 
We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. 
 
Role
You will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis.

Our support is across email tickets, phone and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. 

You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. 

We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results.  We don’t expect you to be a slave to your chair, but you will need to be flexible. 
Essentials
  • You are located somewhere in Australia/New Zealand/AEST+2 timezones
  • 3+ years professional experience, preferably in a SaaS support/client facing role
  • Native English speaker (or 100% fluent), bi-lingual is a bonus!
  • Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)
  • You have fantastic interpersonal skills and are an excellent communicator, verbal and written
  • You love to talk to clients. Four-five meetings a day only makes you more energetic!
  • You love solving problems and helping others solve theirs 
  • You write in well constructed sentences and pay close attention to detail
  • You’re curious, and love learning
  • You are not shy to upsell or answer “sales-y” questions
  • You’re super organised and process oriented. You are comfortable using multiple software applications for various aspects of the role. We have a process for everything!
  • You can work independently, are self-motivated, but enjoy being part of a team
  • Working remotely suits you perfectly, your natural work ethic makes you a high performer!
  • You have access to fast, reliable internet and a dedicated space to work without distractions
  • Responsibilities
    Product support and improvement
    • Self-driven learning to become a product expert
    • Be the first port of call on all inbound support queries via email/tickets, phone and (later) chat
    • Run 1-1 Zoom calls with clients to help resolve queries and provide technical consultation 
    • Adhere to our consistent (and impressive!) first-time-reply metric 
    • Provide technically accurate responses after carefully testing necessary scenarios
    • Work with the engineering team to resolve bugs and follow through with updates 
    • Identify and report common user issues for product improvement
    Be amazing with clients
    • Respond quickly (we’re big on speed)
    • Able to really listen to people, get to the heart of the issue and see it through to resolution
    • Convey appreciation and respect to our clients at all times
    • Strive to build trusting relationships based on honesty and transparency


    To apply: https://weworkremotely.com/remote-jobs/creative-force-product-support-jedi-australia-new-zealand-aest-2-1

Please mention that you found the job on Real Work From Anywhere, this helps us grow. Thanks.

Similar Jobs

Clipboard Health company logo
Clipboard Health

Client Support Specialist

23d ago
Passion.io company logo
Passion.io

Product Support Specialist - Fully Remote

18d ago
Sardine company logo
Sardine

Head of Product Marketing

5d ago
Speechify company logo
Speechify

Product Growth Engineer (React / Tailwind)

13d ago
Speechify company logo
Speechify

Product Growth Engineer (React / Tailwind)

13d ago