Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.
We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.
✅ Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
✅ Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
✅ Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
✅ Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.
🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
🚀 Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results.
📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
📌 Education: No specific degree required—we care about what you can do, not just what’s on your résumé.
✅ 100% Remote – Always. Work from anywhere in the world.
✅ Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
✅ A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.
📌 Next Steps After Application:
- The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.
- If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.
- Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.
To succeed in this role, you must have:
✅ A reliable laptop/desktop (no Chromebooks or Linux OS).
✅ Minimum 20 Mbps wired internet connection.
✅ Wired headset for clear communication.
✅ A quiet, distraction-free workspace.
✅ Stable power and internet connectivity.
Our customer support operates 24/7 because healthcare never stops. During training, you’ll receive a list of available schedules to rank in order of preference. We make every effort to assign shifts that align with your top choice, and in most cases, we succeed. However, there may be instances where business needs take priority.
If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!
