About the Role
The Loan Origination Implementation Lead combines the responsibilities of Engagement Manager and Implementation Engineer into a single function with a singular focus on getting early customers live on Lemonade and Straight Through Processing. Prior experience in lending is a strong asset for the role.
There is zero expectation of prior enablement; this is a figure-it-out-as-we-go role.
The role requires a close working partnership with Product to determine what to build, not just implementing existing functionality.
It requires developing a deep level of expertise about how customers lend including Underwriting, Processing and Regulatory requirements.
About the Team
Our Professional Services team is a fast-paced team that implements Clutch's platform for our Credit Union customers. We gather requirements, build out the platform to their specifications, work with them to test and ensure it works as intended, and then get them live so they can realize value. We’re a team with a bias for Customer Success - our top metric isn’t getting customers live, it’s ensuring their success through renewal and expansion.
Professional Services team members should have high agency, a consultative approach to client implementations, a strong technical foundation, and be proactive communicators to ensure internal teams remain aligned.
Our company is rapidly growing, and so is our team. We’re looking for individuals who want to help us evolve as a team as we strive for a world-class delivery motion.
What You’ll Do
Within 3 months, you will:
Complete onboarding and begin your first implementation alongside a tenured Implementation Engineer
Become familiar with our project plans and implementation processes
Kick off your first client project independently
Within 6 months, you will:
Lead your projects with confidence
Begin taking your first clients live
Applying learnings and becoming fully independent
Begin to help the team improve our documentation, processes, and develop new tools to improve our efficiency
Within 9 months, you will:
Be fully independent in your role, and working on areas to gather deep knowledge to become an SME
Be well into your second wave of clients - applying learnings from your first wave of projects so they run even better
Key Responsibilities
Client Engagement
Serve as the primary point of contact during implementation.
Conduct discovery sessions to understand lending policies, underwriting procedures, exceptions, and compliance requirements.
Train credit union staff on system functionality, rule behavior, and workflow setup.
Provide clear documentation, guidance, and status updates throughout the project lifecycle.
Implementation & Configuration
Lead the configuration of underwriting rules, decision trees, workflows, and lending logic within the loan origination system.
Translate credit union policies—including credit criteria, DTI thresholds, verifications, stipulations, and pricing logic—into structured system rules.
Set up product configurations for consumer, auto, credit card, home equity, and other loan types.
Map existing credit union processes to LOS workflows and recommend best-practice optimizations.
Testing & Quality Assurance
Build and execute test plans to validate underwriting rules and system configurations.
Assist clients with UAT (User Acceptance Testing), troubleshoot discrepancies, and adjust rules as needed.
Ensure implementations meet regulatory, policy, and internal quality standards.
Collaboration & Support
Partner with internal product and engineering teams to relay client feedback and identify product enhancement opportunities.
Documenting business and technical requirements as needed for Product and Engineering.
Develop implementation templates, configuration guides, and repeatable frameworks.
Provide post-go-live support during stabilization.
Please note that this role may evolve as our business needs change, so we appreciate your flexibility and adaptability.
What’s In It For You?
Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
Paid Time Off: Enjoy flexible PTO days yearly for relaxation and rejuvenation.
Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
Health Coverage: Prioritize your well-being with comprehensive health and dental insurance plans.
About Us
Clutch is a revolutionary vertical SaaS company, proudly backed by Andreessen Horowitz (A16z), aimed at revolutionizing the way Credit Unions engage and change the lives of their members. As a champion of financial well-being, we address the urgent need for affordable lending solutions in an era where the average American grapples with over $155,000 in household debt. Unlike traditional financial institutions, Clutch develops software to turn Credit Unions into FinTech lenders and leverage their balance sheets to responsibly lend to over 130M Americans. Our mission extends beyond mere financial transactions; we strive to fundamentally enhance the way credit unions interact with their members. By integrating cutting-edge technologies and user-centric designs, we help credit unions provide seamless digital experiences that are on par with leading tech companies. This approach not only preserves but revitalizes the longstanding tradition of community and member-focused service inherent to credit unions.
Clutch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Our organization participates in E-Verify. Click here to learn about E-Verify.
A Note About AI at Clutch
We love AI. We use it often and encourage our team to creatively and effectively leverage AI tools in their work. If you join Clutch, we hope you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation.
That said, during the interview process, we want to hear your thoughts. Please approach interviews without the use of AI tools—our goal is to get to know how you think, solve problems, and communicate. Once you're in the seat, bring on the prompts!
