Insurance Product Operations Manager
Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what’s ahead. That’s why we built the first Agentic Insurance™ system — where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk®.
You will be responsible for driving execution and governance across all product lifecycle touchpoints - from new product and program launches and go-to-market coordination, state expansions, ongoing product enhancements, maintenance, and expansion of our digital distribution channel. This role will serve as the connective tissue between insurance product, technical product, underwriting, operational enablement, and regulatory readiness.
This role requires someone who can translate across functions, is incredibly detail-oriented and can build scalable, repeatable processes. We are looking for a proactive individual who takes ownership over initiatives and drives execution with limited oversight while remaining adaptable and resourceful. The ideal candidate will bring a deep understanding of the entire insurance product lifecycle, change controls, and release coordination, paired with strong project management discipline and a systems-thinking mindset.
YOU WILL:
- Lead Product Execution & Change Control
- Shape the future of the company by collaborating cross-functionally to create and execute a holistic insurance product design and delivery flywheel
- Own the end-to-end operational delivery of new insurance product launches and updates across lines, states, and carriers.
- Manage the product change control process including versioning of forms, rates, rules, and underwriting guidelines.
- Maintain a transparent product roadmap/release calendar; track key dependencies and milestones across internal teams.
- Drive Cross-Functional Enablement & Operational Readiness
- Partner with Technology, Product, and Underwriting teams to ensure changes are implemented accurately in policy admin, rating, and CRM systems.
- Act as the operational liaison with Technical Product, Engineering, and Data teams during platform changes or new workflow development tied to product expansion.
- Develop comprehensive end-to-end systems testing plans for any new products, product enhancements, updates to forms, rules, or workflows.
- Support the creation and delivery of just-in-time training for Risk Engineers and Brokers in collaboration with Marketing and Sales Operations
- Improve Tools, Processes, & Operational Efficiency
- Identify and implement enhancements to documentation, intake workflows, and audit frameworks to improve quality and reduce turnaround time.
- Proactively manage bottlenecks and help scale operational processes to support new product volume and complexity.
- Maintain high documentation hygiene and build repeatable playbooks for future product rollouts.
YOU HAVE
- 7+ years in complex project management leadership, insurance operations, product development and/or implementation
- Exceptional project management, documentation, attention to detail, and cross-functional coordination skills with the ability to lead multiple workstreams at once
- Highly organized, process-oriented, and comfortable working in a startup environment with lean resources
- Exceptional leadership and collaboration skills: Ability to lead cross-functional teams and drive change across underwriting, product, engineering, and data functions.
- A self-starter mindset: Comfortable with rolling up your sleeves to meet aggressive growth goals and continuously iterate on product offerings.
- Experience with and understanding of insurance policies and forms, rate/rule changes, and filing execution (including familiarity with SERFF, ISO/NCCI bureau filings, and admitted/non-admitted product structures) a plus
WHO YOU WILL WORK WITH:
- Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his philanthropy, Openminded.org, in addition to reading, surfing, yoga, and enjoying the outdoors.
- Tobias Schuler, Head of Data Analytics: After becoming a Fellow of the Casualty Actuarial Society & working as a consultant actuary at EY for several years, Tobias went on to drive the actuarial data & systems teams at QBE. He further leveraged his deep insurance & technical expertise at Munich Re Digital Partners in North America, where he headed data & analytics & oversaw the data infrastructure behind some of their largest programs.
- Mike Foster, Insurance Operations Lead: MIke has over two decades of experience in insurance operations, strategy, transformation, and customer experience. Before joining Counterpart, Mike led a 120+ person team at Lincoln Financial, overseeing strategy, analytics, and service operations for group benefits. Earlier in his career, he spearheaded digital transformation efforts and managed large-scale operations teams at both Lincoln and Liberty Mutual, where he launched new service models and built cloud-native platforms from scratch. Mike is known for their thoughtful leadership, data-driven decision-making, and ability to scale operational excellence in complex environments.
- Stanley Wang, Director, Pricing Analytics: Before joining Counterpart, Stanley worked as an actuary within the pricing solutions and methods team at USAA to combine actuarial pricing with data science models. Before that, he was a leading data scientist for Digital Partners, a Munich Re Company where he specialized in building data science models and insights for leading insurtech companies. He has had many other relevant roles such as capital modeling, risk management etc. He lives in New York with his growing family.
- Chris Shafer, Chief of Staff: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris received his bachelor’s degree in Biological Sciences from the University of Southern California.
WHAT WE OFFER
- Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
- Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.
- Stock Options
- Health, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Parental Leave
- Home Office Allowance: to set up your home office with the necessary equipment and accessories.
- Book stipend
- Wellness stipend
- Professional Development Reimbursement
- No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.
- Charitable Contribution Matching
COUNTERPART'S VALUES
- Conjoin Expectations - it is the cornerstone of autonomy. Ensure you are aware of what is expected of you and clearly articulate what you expect of others.
- Speak Boldly & Honestly - the only failure is not learning from mistakes. Don’t cheat yourself and your colleagues of the feedback needed when expectations aren’t being met.
- Be Entrepreneurial - control your own destiny. Embrace action over perfection while navigating any obstacles that stand in the way of your ultimate goal.
- Practice Omotenashi (“selfless hospitality”) - trust will follow. Consider every interaction with internal and external partners an opportunity to develop trust by going above and beyond what is expected.
- Hold Nothing As Sacred - create routines but modify them routinely. Take the time to reflect on where the business is today, where it needs to go, and what you have to change in order to get there.
- Prioritize Wellness - some things should never be sacrificed. We create an environment that stretches everyone to grow and improve, which is fulfilling, but is only one part of a meaningful life.
We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
We are an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.
