Client: US Specialized Clinic, providing exceptional, non-surgical, non-opioid, pain-relieving therapy to patients suffering from chronic osteoarthritis
- Position: Customer Service Representative (English Bilingual)
- Location: Remote
- Type of Work: Full-time, Permanent
The Role and Responsibilities
We seek a high-energy, detail-oriented, technologically savvy professional to join our team in our fast-paced, growing Contact Center. As a Contact Center Agent, you will be making outbound and taking inbound calls.
Duties:
- Taking scripted inbound calls and scheduling appointments
- Calling web leads
- Confirming appointments
- Rescheduling appointments
- Calling cancellations and no shows to get them back on the schedule
Skills: - Excellent written, verbal, and listening skills
- Typing speed of 40+ WPM (with proper spelling, grammar; and punctuation)
- Familiarity with CRM systems and practices
- Technically savvy
- Self-motivated and detail-oriented
- Confident and capable of working independently
- Coachable with a competitive spirit
- Customer focus and adaptability to different personality types
- Able to set and reach personal goals
Qualifications:
- BPO or Contact center, telemarketing, collections, and/or sales experience, required.
- BPO or Contact center supervisory experience, a plus
- Must be fluent in speaking both in English and in Spanish
- Pleasant demeanor
- Team player
- Previous healthcare account experience in the BPO industry is an advantage
Tools Needed: You MUST have your own laptop/desktop, stable internet connection, noise cancellation headset, keyboard, mouse, and a backup internet connection.
Pay Rate: Industry standard applicable to state depending on work of experience and level of expertise.
Start date: Can start ASAP
