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CASM Limitlesslilogo
CASM Limitlessli
Healthcare Customer Service Representative
🌎 worldwide
30d ago

Client: US Specialized Clinic, providing exceptional, non-surgical, non-opioid, pain-relieving therapy to patients suffering from chronic osteoarthritis

  • Position: Customer Service Representative (English Bilingual)
  • Location: Remote
  • Type of Work: Full-time, Permanent

The Role and Responsibilities

We seek a high-energy, detail-oriented, technologically savvy professional to join our team in our fast-paced, growing Contact Center. As a Contact Center Agent, you will be making outbound and taking inbound calls.


  • Taking scripted inbound calls and scheduling appointments
  • Calling web leads
  • Confirming appointments
  • Rescheduling appointments
  • Calling cancellations and no shows to get them back on the schedule

  • Excellent written, verbal, and listening skills
  • Typing speed of 40+ WPM (with proper spelling, grammar; and punctuation)
  • Familiarity with CRM systems and practices
  • Technically savvy
  • Self-motivated and detail-oriented
  • Confident and capable of working independently
  • Coachable with a competitive spirit
  • Customer focus and adaptability to different personality types
  • Able to set and reach personal goals


  • BPO or Contact center, telemarketing, collections, and/or sales experience, required.
  • BPO or Contact center supervisory experience, a plus
  • Must be fluent in speaking both in English and in Spanish
  • Pleasant demeanor
  • Team player
  • Previous healthcare account experience in the BPO industry is an advantage

Tools Needed: You MUST have your own laptop/desktop, stable internet connection, noise cancellation headset, keyboard, mouse, and a backup internet connection.

Pay Rate: Industry standard applicable to state depending on work of experience and level of expertise.

Start date: Can start ASAP

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