Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
We’re seeking a Head of Customer Success to shape Kinsta’s customer success strategy. The Head of Customer Success will be responsible for overseeing Kinsta’s customer success initiative, a cross-functional effort focused on increasing customer satisfaction, achieving early adoption, improving retention and expansion, and reducing churn.
The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative.
At Kinsta, the Customer Success team itself is not responsible for commercial aspects and conversations such as upsells and renewals. The Account Management team within our Sales department is responsible for these efforts and is one of the cross-functional teams within the customer success initiative.
Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.
That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.
We’re seeking a Head of Customer Success to shape Kinsta’s customer success strategy. The Head of Customer Success will be responsible for overseeing Kinsta’s customer success initiative, a cross-functional effort focused on increasing customer satisfaction, achieving early adoption, improving retention and expansion, and reducing churn.
The Head of Customer Success is also responsible for the day-to-day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative.
At Kinsta, the Customer Success team itself is not responsible for commercial aspects and conversations such as upsells and renewals. The Account Management team within our Sales department is responsible for these efforts and is one of the cross-functional teams within the customer success initiative.
What You'll Do:
What You'll Bring to the role:
Bonus points if you have:
Our Benefits:
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.
By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta's Privacy Policy, including the transfer of your data to the United States.
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