At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We’re not just a technology company—we’re here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results. If you’re ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, clearer.io is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone.
Your Impact: We’re seeking a high-impact Customer Success Executive to manage and grow relationships with customers, especially the ones of our Boost product. In this role, you’ll serve as both a strategic advisor and commercial growth driver, owning customer outcomes and revenue expansion. You’ll be accountable not only for retention and satisfaction, but also for identifying and executing cross-sell, upsell, and partner-led growth opportunities across your portfolio.
At clearer.io, we’re reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is simple but powerful: empower our partners with tools that streamline their operations, build trust, and drive sustainable growth. We’re not just a technology company—we’re here to make ecommerce smarter, simpler, and more impactful, delivering solutions that inspire confidence and create real results. If you’re ready to cut through the noise and focus on what really matters in a fast-moving ecommerce landscape, clearer.io is where you can grow, lead, and shape the future of online retail. Join us, and help make ecommerce clearer, more efficient, and more rewarding for everyone.
Your Impact: We’re seeking a high-impact Customer Success Executive to manage and grow relationships with customers, especially the ones of our Boost product. In this role, you’ll serve as both a strategic advisor and commercial growth driver, owning customer outcomes and revenue expansion. You’ll be accountable not only for retention and satisfaction, but also for identifying and executing cross-sell, upsell, and partner-led growth opportunities across your portfolio.
What you’ll do:
Strategic Relationship Management:Build strong, trust-based relationships with key stakeholders — including power users, champions, and executive sponsors.Deliver proactive guidance, strategic business reviews, and success planning that align our platform’s capabilities with customer goals.Serve as the customer’s internal advocate, working cross-functionally with global Teams to ensure delivery of value.
Expansion Revenue & Cross-Sell Execution:
Own expansion revenue within your portfolio — including identifying, qualifying, and closing upsell and cross-sell opportunities.Lead commercial growth conversations in collaboration with Sales and Partnerships.Execute structured playbooks and adoption campaigns to increase product footprint and maximize account value.
Portfolio Performance Management:
Manage key metrics including Net Revenue Retention (NRR), Gross Retention, Health Scores, and Product Adoption.Analyse customer behavior and engagement trends to surface risks and opportunities early.Drive consistent execution of success plans, risk mitigation tactics, and renewal readiness.Drive high-velocity personalized outreach on behalf of CSMs (acting like an (Sales Development Representative for expansion demos), including producing and quality-checking sequences in ChatGPT and sending via Apollo.
Onboarding & White-Glove Service:
Lead onboarding journeys, accelerating time-to-value with clear milestones.Provide “white-glove” service after CSM calls, setting up agreed recommendations and actions.Work through implementation and follow-up tasks in Vitally to support a seamless customer experience.
Customer Advocacy & Partner Referrals:
Cultivate advocates through consistent value delivery, supporting case studies, referrals, and testimonials.Recommend relevant tech and agency partners to help customers solve problems and grow their businesses.Collaborate with the Partnerships and Marketing teams on co-branded success stories and go-to-market opportunities.
Support & Inbox Management:
Handle support-type questions directed to CSMs, responding on their behalf.Manage a shared inbox to ensure timely, consistent customer communication.
Feedback & Product Collaboration:
Gather insights to inform the product roadmap and surface customer trends.Stay on top of product enhancements and industry developments to proactively guide customers.What you’ll need:
3+ years in Customer Success, Account Management, Support Management or post-sales roles in a SaaS environmentExperience working with or supporting customers on Shopify (or similar eCommerce platforms) is a must.Experience with tools such as Vitally, Apollo, and AI/automation platforms (bonus if you’ve worked with ChatGPT in customer-facing workflows).Strong consultative and communication skills, with the ability to guide strategic value conversationsProven ability to collaborate cross-functionally with Sales, Product, Partnerships, and MarketingOrganised and data-driven, with experience managing customer portfolios and retention
What This Role Offers:
Direct impact on growth and expansion within a scaling companyA collaborative, fast-paced environment with cross-functional exposureWhy clearer.io?
We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do. Customers at the heart: We obsess over their needs so we can grow togetherPurposeful progress: We don’t settle. We take initiative and embrace bold thinking. Endless innovation: We refine, improve, and take meaningful actionAlways open: We build trust through transparency and global collaboration
Clearer benefits:
100% Remote Culture: Work from anywhere that brings you happiness.Performance-based Year-End Bonus: Recognizing and rewarding your individual contributions.Wellness Allowance: Support for classes promoting physical and mental health.Time Off: 20 days/year, in addition to Vietnam holidays.MacBook Provided.Collaborative Events: Offline meet-ups, monthly gatherings and year-end party.Continuous Learning: Technical and general workshops, online resources.Health and Wellness Benefits: Generali Health Care, annual check-up.International Exposure: Enhance expertise and English communication skills.
Working hours: 8:00 AM – 5:00 PM (Vietnam time), Monday to Friday.
We’re here to make things clearer - in ecommerce and in employee experience. If that sounds like your kind of role, we’d love to hear from you
