Client Success & Operation Intern at Paradox

Wait a minute.

Are you inspired by building a pioneering EdTech company that will empower millions of people?

Deep inside you are looking for a new adventure with…

• 🗽 Freedom: feeling free to work remotely or hybrid and being trusted to deliver

• 🔥 Ambition: growing up surrounded by smart colleagues driven to create an iconic brand like Nike.

• 😍 Impact: contributing to transform people lives at scale and feel your own impact in the company.

You also happen to want to have a really hands-on internship and want to use your skills in Customer Service & Operation to contribute to impacting the lives of thousands of people?

Then, you have found the next adventure that will fulfill you !

We are looking for our A-player intern. This will be carried out from our beautiful offices and studio in Dubaï, Paris or from the comfort of your couch!

English & French fluency is required.

YOUR MISSION 🚀

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Our sources of inspiration are Apple, Nike, Spotify, Disney for their obsession of excelling, having a worldwide impact and not just selling products but crafting experiences. You will be playing a pivotal role in making Paradox play at that level and becoming an iconic brand.

For us, being Iconic is to innovate at the intersection of Psychology x Creativity x Technology.

🎯 Your ultimate goal is to ensure customer satisfaction & loyalty and to assist in enhancing the overall customer experience by providing high-quality assistance and support.

With the team, you will be in charge of delivering exceptional customer support by handling inquiries, resolving issues, and ensuring seamless communication between the company and its clients.

You will be the first point of contact for customers, addressing various queries, from technical product questions to payment and subscription-related matters.

You’ll also play a critical role in maintaining and updating internal systems to guarantee accurate information is provided.

This includes promptly addressing customer inquiries, resolving issues, and providing guidance and education on products or services. Additionally, the customer support manager will be responsible for monitoring customer feedback and identifying areas for improvement in order to enhance the overall customer experience.

To do so, here are your 4 responsibilities :

1 | Respond to Customer Emails

• Track and prioritize emails to provide quick yet detailed responses,

• Answer emails about marketing issues, such as broken links, subscription requests, platform accesses,

• Provide clear answers to newsletter-related questions and support administrative requests or live support to our Live Sessions,

• Follow up with HR, finance, prospects’ related inquiries,

• Respond to customer questions related to features, usage, or technical issues on our products,

• Guide customers on how to access or navigate specific platform features.

2 | Ensure FAQ & internal processes are updated

• Regularly review, update and log important customer questions & feedback in the FAQ and ensure all team members have access to up-to-date information,

• Collaborate with other departments to ensure accuracy of answers,

• Update the internal processes.

3 | Community Management

• Create post and animate the community,

• Answer client’s issues & empower them.

4 | Be a key within the OPS Team

• Track recurring customer issues and report them to relevant teams,

• Escalate high-priority or sensitive cases.

• Follow up & Support our Coach Facilitators

DO YOU RECOGNIZE YOURSELF? 😍

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Experience

• You are currently studying in top tier business school, Business Administration programs, customer relationship, leading management or client experience

Personality

• Proactive & solution-oriented 💡

• Empathetic with great communication skills 🤝

• Know how to multitask in a constantly evolving environment 🌪️

• Adaptable, focus and attention to detail 👀

• Customer oriented in all circumstances 👥

• Drive & Problem Solver: You are ambitious, work hard because you love it, take ownership and get things done.

• Analytical Mind: You can question yourself, identify and formulate issues quickly, and always try to support your analysis with data.

• Growth over Ego: You are eager to learn and receive difficult feedback to progress. You let others express themselves and seek to understand their points of view.

• Team Player: You like working in a team toward a common goal, sharing and winning together.

• Strong desire to create the Wow effect.

• Strong organization skills that are reflected in your daily work.

• Obsessed with excellence and always seeking to improve your work.

Language:

• French: native or bilingual

• English: fluent. You can hold a conversation on specific details with English-speaking colleagues. Our chosen language for written communication is English.

Currently, 20% of the team is International, from the cherry blossoms of Japan, the Canadian lakes and to the forest of Madagascar.

TECHNICAL :

• You should be at ease when we speak about Notion & Excel & IA !

IT MIGHT NOT BE FOR YOU 🙅‍♀️

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Let’s be clear, we are looking for someone who is not just Great, and for whom Paradox ambition isn’t just another cool project; but a true mission.

So if those personal interests : personal development / coaching / professional growth / education / edtech / teaching / edutainment are not things you REALLY love, and want to solve for other, let’s forget it

Let’s forget about it also if,

• You don’t like to be challenged and grow in your job

• You don't like receiving or giving tough feedbacks

• You don’t question the status quo: the process are there for a reason, we have always done it this way

• You like to have very specific & fixed tasks assigned to you. Be told what to do and how to do it.

• Your only driver is joining a full-remote company: yes, our company culture is cool, but we want people to care about our mission, products, and their job!

🤩 JOIN US IF YOU CRAVE

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1 - Growth & Ambition 🚀

🏅 We hire only the best, it’s exhilarating to be surrounded by A-players who strive to perform whilst being in a good mood. You'll be working with some of the best minds. We understand that "A" people attract "A" people.

🏋️‍♀️ No more bosses, but ongoing conversations to support your professional development.

⚡️ Being part of an ambitious company with a lot of growth opportunities.

2 - Impact & Meaning 🔥

🦄 Playing a crucial role in the development of a company whose content and products are enjoyed by millions of people
🤩 Waking up in the morning knowing you are making a difference: we receive messages every day from clients who have successfully lost weight, quit smoking, reach a mile stone in their business, built better relationships, and made positive changes in their lives.

But that’s not all, we believe that driven people deserve…

3 - Freedom & Well Being 🗽☀️

😎 A company culture based on autonomy & accountability
🌎 A remote culture from day one with the freedom to work from wherever you want
🏤 Magnificent offices in Dubai

HIRING PROCESS 📃

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That job description resonated with you?

Here is your tailor made hiring process

📃 A 6 to 8 minutes application survey (with a short video assignment)

📞 A 15–20 minute WhatsApp call with Chloé, our Talent Manager, to tell you more about the challenge and see if it fits your experience and expectations

💻 A video call with Chloé to deep dive into your career path and ambition

💻 A video call with the hiring manager to explore your technical skills and see how we can align your goals with our needs

💻 A culture-fit video call with Timy, our Culture Coach, to assess alignment with our values and mindset

💼 Reference check to understand how you operate across environments and help set you up for a smooth onboarding

🫵🚀 Welcome aboard!

But maybe YOU WONDER WHAT’S OUR STORY ? 😉

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At Paradox, we are convinced that people do not want “just a job” anymore.

We are all craving to have an impact through our professional journey. Some want to start their own venture, some want to become an intrapreneur in their current organization, some others just want their day-to-day tasks to have more meaning.

🎯 PARADOX HAS ONE GOAL: TO EMPOWER PEOPLE AND ORGANIZATIONS TO LIVE THEIR TRUE AMBITIONS.

But where do we start?

If you have an interest in personal development, you probably already know that:

• Making things happen is a real struggle when you don’t know what truly inspires you and how to get there ;

• Available resources are either boring 😴 or full of crazy unsubstantiated theories 🤪.

It needs to change, and we’re here to make it happen!

⭐️ OUR AMBITION IS TO MAKE SUCCESS THE ONLY POSSIBLE OUTCOME FOR OUR CLIENTS (WHATEVER SUCCESS MEANS FOR THEM), BY CRAFTING INNOVATIVE & CAPTIVATING BREAKTHROUGH EXPERIENCES.

In other words, we want to make personal growth as entertaining as watching Netflix.

How, you might be wondering?

• We travel the world and surround ourselves with top entrepreneurs (Richard Branson - Founder of Virgin, Marc Simoncini - Founder of Meeting, Fred Mazzella - Founder of BlablaCar), world athletes (Tony Parker - Hall of fame NBA Player, Frederick Bousquet - World record in 50m free swimming, Frank Leboeuf - WorldCup Footballer), and artists (Gad Elmaleh - Comedian, Franck Dubosc, Barry Osborne - Producer of Lord of the Rings and Matrix) ✊;

• We reverse engineer their strategies for achieving success and fulfillment and lean on the latest researches about neurosciences ⚙️;

• We deliver trainings & educational contents around Power Skills (critical thinking, productivity, leadership, public speaking, coaching, stress management, etc.), self-growth and performance, through a balanced set of e-learning programs, events and edutainment videos 💡.

From one well-known Founder to a team of +40 people today (and counting!), this approach has paid off and enabled us to exceed 2 million followers on social networks, and to have thousands of people attending our online events and training courses.

🔥 TOGETHER, WE ARE DRIVEN BY ONE DREAM:

1. Helping 100 000 people achieve their dream and display their pictures on what we call the “100 000 dreams wall” ;

2. Giving our clients access to constant personal growth by reinventing their learning experience ;

3. Leverage AI and other technology to provide an outstanding customized experience to millions of people for them to transform their lives.

And that’s where you come in. Join the Paradox Revolution !