VIP Account Manager Team Lead

Lead the VIP team, supervise and mentor Account Managers, ensuring they meet performance goals;

Develop and execute VIP strategies to enhance VIP customer experience and engagement;

Monitor and analyze VIP data, identifying trends, opportunities, and areas for improvement;

Build strong relationships and address VIP needs promptly;

Collaborate with other departments, ensuring a seamless VIP experience;

Assist the Head of VIP, including planning outbound campaigns, reporting on ROI, and guiding KPIs;

Track team effectiveness, communicate essential information, and provide feedback on trends;

Ensure client contact to maintain regular contact with VIPs, ensuring the quality of work and performance;

Set performance goals, conduct monthly reviews, QAs, and participate in hiring processes;

Motivate the team, provide constructive feedback, and contribute positively to team dynamics.

3+ years in VIP management or a similar role;

Experience in EU Markets;

Team management experience;

Strong analytical skills;

Experience in Account Management, Customer Relationship roles, preferably in the iGaming industry;

Understanding of the iGaming and Sports betting market and related KPIs.

Highly organized with excellent attention to detail;

Excellent communication and interpersonal skills;

Problem-solving skills.

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.