Fully Work From Anywhere Jobs
The only fully location independent job board. We hand pick every job on this site. Live and work anywhere.
💜 Love this site? plz tweet about it
About the role
Your responsibilities will include:
- Solving the problem of our users with the best solution possible (including workarounds)
- Developing a deep understanding of how [Quickmail.io](http://quickmail.io/) works. You are willing to become an expert, knowing the system inside out
- Guiding potential users through plan decisions and account setup to best find success in QuickMail
- Writing technical documentation for our knowledge base
- Investigate the user’s key objectives, and driving their adoption of [Quickmail.io](http://quickmail.io/)’s functionality beyond the expected
- Provide training and continued support through highly effective relationship management, centered on the customer experience
- Develop a deep technical understanding of the email ecosystem (what is SPF, DKIM, able to read email source, know what is imp[acting deliverability...)
- Creating bug reports to help the developers understand where an issue is coming from and how to replicate it
- Can solve problems, comfortable with the unknown.
- Always curious and going beyond the surface level of understanding
- Comfortable giving and receiving feedback.
- Can make informed decisions without waiting for a go signal.
- A fast and reliable internet connection and a good computer (at least 32 GB RAM) with a webcam.
- Demonstrate that you have great attention to detail by entering penguin when asked what is your favorite animal
- A fluent English speaker who is also good at writing (grammar, spelling, and punctuation)
- Okay with working in Europe or EST US time zone
- Experience working as technical support in SaaS or other email software
- Experience working in a fully-remote team
- Experience in handling sales inquiries or business development
- Knowledgeable in the email ecosystem. (SPF, DKIM, and DMARC records, email deliverability, etc.)
To apply: https://weworkremotely.com/remote-jobs/quickmail-technical-support-agent-for-saas
Please mention that you found the job on Real Work From Anywhere, this helps us get more companies to post here. Thanks.