Everest is on a mission to revolutionize executive support services by blending cutting-edge technology with a personal touch. We empower leaders and entrepreneurs to unlock their peak potential while reclaiming their most valuable asset—time. Join us in reaching new heights.
The Senior Executive Assistant at Everest plays a crucial role in managing client relationships and ensuring seamless service delivery. As the communication leader for executive clients, the Senior EA oversees projects, ensures high-quality administrative support, and implements proactive solutions. This role combines executive assistance, account management, project coordination, and mentorship.
Core Qualities:
- Relationship Builder: Foster strong client relationships, understanding unique needs and providing tailored solutions.
- Autonomous Problem Solver: Proactively address client concerns and ensure seamless communication between stakeholders.
- Project Leader: Lead high-profile projects, coordinating across teams to meet deadlines and exceed expectations.
- Mentor: Provide guidance to Junior EAs and EAs, ensuring efficient and professional service delivery.
- Executive Account Management: Act as the primary contact for executive clients, understanding their business needs, and driving improvements in service delivery.
- Administrative Support: Mentor Junior EAs, manage calendars, schedule meetings, and handle travel arrangements while maintaining confidentiality.
- Client Coordination: Ensure smooth communication with internal and external stakeholders, collaborating to develop plans aligned with client objectives.
- Project Management: Lead or participate in client-related projects, coordinating resources and meeting deadlines.
- Problem Solving: Proactively resolve client concerns, acting as a liaison to manage escalations.
- Reporting & Documentation: Generate reports on account performance and maintain detailed records of client interactions and project timelines.
- Cross-Functional Collaboration: Guide client onboarding, identify growth opportunities, and collaborate with product and technical teams.
The responsibilities listed above reflect the primary aspects of the role, though they may evolve as business needs change. Flexibility and adaptability are essential.
- Experience: 7-10+ years supporting C-level executives in roles like executive assistant or chief of staff. Proven ability in managing complex communications, scheduling, and project coordination.
- Leadership: Experience mentoring junior staff and leading cross-functional teams.
- Technical Skills: Proficiency in Google Workspace, Microsoft Office, project management tools (Asana, Trello), financial software (Ramp), and CRM platforms (HubSpot, Salesforce).
- Key Competencies: Strategic problem-solving, exceptional communication, high emotional intelligence, confidentiality, organizational excellence, resilience, and adaptability.
- Location: Remote, available during Eastern and/or Pacific time zones.
- Hours: Approximately 40 hours per week.
- Travel: Up to 40% travel may be required, fully covered by Everest.
- Device: BYOD (Bring Your Own Device).
- Salary: $70,000 - $100,000+
- Healthcare: Medical, dental, and vision coverage.
- PTO: Generous Paid Time Off policy.
- Growth: Opportunities for upskilling, education, and attending industry events.
We’re excited to have you join our team and contribute to Everest's mission. Your expertise and leadership will make a lasting impact, and we look forward to the value you’ll bring.
