Who is Aiwyn and what do we do?
Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.
To learn more, visit our website
About the RoleWe’re looking for a Senior Director of Implementation to lead and grow our high-performing implementation team. In this role, you’ll focus on building strategy, strengthening processes, and guiding your team to deliver seamless, high-quality customer onboarding experiences. You’ll set the vision, coach your team to success, and ensure our customers’ transition from sales to “go live” with confidence, clarity, and satisfaction.
You'll collaborate closely with leaders across sales, customer success, support, and product to make sure every client gets the experience they deserve — one that is smooth, timely, and tailored to their needs. As a fast-paced start up, Aiwyn leaders all roll up their sleeves to help get work done. This role will also focus on empowering your team, anticipating capacity needs, and creating the playbooks and strategies that make excellence repeatable.
Who is Aiwyn and what do we do?
Aiwyn is the fastest-growing software company serving the accounting profession. Founded in 2020, we now work with 100+ of the largest CPA firms in the world. Our “Job to be done”: speed up cash flow, save Partner time, & deliver best-in-class client experiences. We do this by automating day-to-day firm operations with our Practice Automation solutions. Aiwyn is led by serial entrepreneurs with multiple exits and funded by a Top 10 fintech VC.
To learn more, visit our website
About the RoleWe’re looking for a Senior Director of Implementation to lead and grow our high-performing implementation team. In this role, you’ll focus on building strategy, strengthening processes, and guiding your team to deliver seamless, high-quality customer onboarding experiences. You’ll set the vision, coach your team to success, and ensure our customers’ transition from sales to “go live” with confidence, clarity, and satisfaction.
You'll collaborate closely with leaders across sales, customer success, support, and product to make sure every client gets the experience they deserve — one that is smooth, timely, and tailored to their needs. As a fast-paced start up, Aiwyn leaders all roll up their sleeves to help get work done. This role will also focus on empowering your team, anticipating capacity needs, and creating the playbooks and strategies that make excellence repeatable.
Key Responsibilities:
Team Leadership & Coaching
Lead, mentor, and inspire a growing implementation team, fostering a customer-first mindset and a culture of collaboration, transparency, and accountability.
Strategy & Capacity Planning
Forecast resource needs and balance team capacity to ensure timely delivery across multiple, concurrent implementations.
Client Experience & Cross-Functional Collaboration
Partner with sales to ensure smooth handoffs and create tailored implementation plans that match each client’s needs.
Team Growth & Onboarding
Oversee hiring, onboarding, and training for new implementation team members, ensuring they are set up for success from day one.
Qualifications:
About You
Your Experience
Bonus Points For
Benefits and Perks:
Other benefits include:
Our Values:
Learn more about Aiwyn:
Aiwyn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Candidate information will be treated in accordance with our CCPA privacy notice which can be found here: https://www.aiwyn.ai/ccpa
