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Senior CX Business Operations Manager
🌎 worldwide
44d ago
About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

The position

We are seeking an experienced Senior Business Operation Manager to join our team. In this role, you will be responsible for leading multiple special projects to improve customer experience, retention and revenue. You will collaborate with cross-functional teams to manage the implementation of programs, identify and mitigate risks, and ensure successful delivery of projects. The ideal candidate will have a strong data driven background, excellent program management skills, and a deep understanding of customer experience.

  • You have at least 5 years of experience in Business Operations or similar position.
  • You love data and automating manual processes
  • You possess top notch project management skills to accomplish goals, drive reporting, due date adherence, and process iteration to ensure better quality
  • You love challenging the status quo
  • You are a manager of one
  • You are passionate about accomplishing goals and ensuring quality
  • You are passionate about team-work and developing people
  • You are able to quickly adapt to a fast-paced, international, scaleup environment
  • You have startup experience (nice to have)
  • You speak multiple languages (nice to have)
  • You write and speaks fluent English
  • It's not required to have experience working remotely, but considered a plus
Key responsibilities
  • Manage and lead multiple cross-department projects, from ideation to execution, including requirements gathering, design, build, measurement, and iteration.
  • Drive data analysis to provide meaningful insights into fixing best practices to better support our customers and users.
  • Identify automation and process improvement opportunities.
  • Work closely and effectively with Product, Engineering, Automation, Growth, Legal, and all other operational departments to ensure scalability, accuracy, and data integrity.
  • Increase effectiveness and provide greater value to Remote's customers and employees.
  • Design and continuously update process maps, workflows, standard operating procedures across departments to improve efficiency and customer experience.
  • Be able to go from "scout to scale" and actually start things up and get things done.
  • Be an internal and external champion of Remote's values and Customer Experience team's goals.

This is an exciting time to join Remote and make a personal impact in the global employment space joining our Customer Experience team as a Senior CX Business Operations Manager.

As a dynamic and energetic professional, you will own the planning, implementation and overseeing of this chapter. You will report to our VP of Customer Experience.

  • You'll report to: VP of Customer Experience
  • Team: Customer Experience
  • Location: For this position, we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; EMEA
  • Start date: As soon as possible
Application process
  1. (async) Profile review
  2. Interview with recruiter
  3. Interview with VP of Customer Experience
  4. Interview with Manager of CX Operations
  5. Interview with a cross-functional Director
  6. Prior employment verification check(s)
  7. (async) Offer

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:
  • work from anywhere
  • unlimited personal time off (minimum 4 weeks)
  • quarterly company-wide day off for self care
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply
  1. Please fill out the form below and upload your CV with a PDF format.
  2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
  3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.

Need help? Email hiring@remote.com

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