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Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.
Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.
All of our positions are fully remote. You do not have to relocate to join us!
- Act as a primary point of contact for all questions or issues related to employees payroll runs.
- Provide companies and employees support on all Payroll related questions and address their potential issues via email, live messaging and video call.
- Collaborate closely with Customer experience, Payroll Operations, Benefits, Tax and Finance teams to provide best in-class support to our clients and ensure answers are provided within strict SLAs.
- Manages existing relationships with payroll, accounting and benefits service providers.
- Developing and maintaining up-to-date knowledge, documentation and FAQs on Payroll.
- Identify trends in the feedback we receive from our users and customers and collaborate with Payroll Specialists and other teams to bring attention to these trends.
- Work with other teams to ensure any customer escalation is resolved in a quick and efficient manner.
- Experience in handling Payroll related queries, advanced knowledge in one or more countries is a plus
- Excellent problem solving skills and obsessed with the customer journey and customer advocacy.
- Ideally 3 years Customer Success and Customer Enablement experience within a product or tech environment.
- Key experience gained in email and live messaging customer and user enablement in a fast scaling organization.
- Demonstrated ability to work across multiple stakeholders with different priorities.
- Naturally persistent, kind and patient.
- You have a strong interest in payroll.
- Ideally you have experience working with Zendesk, Slack and Notion.
- Writes and speaks fluent English.
- It's not required to have experience working remotely or async, but considered a plus.
- You'll report to: Manager, Payroll Client Services
- Team: Payroll & Benefits Client Services
- Location: EMEA
- Start date: As soon as possible
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.Application process
Roughly 3 hours across 3 weeks
- (async) Take home test
- Interview with Global Manager or Regional Manager of Payroll Client Services
- Second interview with Global Manager or Regional Manager of Payroll Client Services
- Prior employment verification check
- work from anywhere
- unlimited personal time off (minimum 4 weeks)
- quarterly company-wide day off for self care
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
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