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Users Helpdesk Champion / Junior System Administrator (Cambridge, UK)
šŸŒŽ worldwide
109d ago
Have you been using Debian and GNOME for some time, feeling grateful for having access to all this great software, and would like to find a way to start contributing? Collabora is looking for an enthusiastic and knowledgeable technical person wanting to grow as an active member of the community.

At Collabora everyone is using Linux, and we really mean everyone. As the company grows and we seek great administrators, accountants, people's operation leads, joining Collabora means discovering GNOME for the first time for some.

Your role will be to make these users feel comfortable and at ease with using Linux daily. Become our Users Helpdesk Champion and an integral part of our systems and infrastructure team. You will have a great opportunity to pick up new technologies along the way and obtain an in-depth feel for what a full-fledged System Administrator role entails.


    • You will provide IT Support to internal users, from setting up laptops to helping users navigate the various applicationsĀ 
    • You will offer technical advice in person and remotely, across different time zones
    • The role will involve 1st Line Support to begin, but responsibilities will increase with time
    • Technical troubleshooting of user problems and replicating reported issues
    • Keeping user documentation up to date
    • You will be expected to assist with improving the Debian and GNOME non-technical user desktop experience beyond Collabora with tasks such as:
    • Help with documentationĀ 
    • Ā Reporting bugs upstream
    • Ā Take part in upstream testing


    • An understanding of Debian and GNOME projects
    • Strong communication skills
    • Deep desire to help people
    • Passion for technology and the Open Source community
Come rub shoulders with Debian Developers and other great engineers who have been contributing to Open Source for decades. As part of your role you will be able to help not only Collabora users become more proficient with Debian and GNOME but also contribute to these projects directly too.

For your chance to join us at such an exciting time please contact Ben Toynton at Collabora.

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