Tabby creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
About the role
We are looking for a Senior Product Manager to work in our Customer Happiness stream which is responsible for the internal tools and processes that help specialists and agents increase productivity and efficiency. We're working on internal solutions that help us to meet our high standards for customer service.
You’ll work in a fast-paced, data-driven environment, collaborating with Engineering, Customer Experience, Data Science, and other key stakeholders to deliver exceptional outcomes for our users.
Key Responsibilities
- Build an internal platform to organize the support workflows and journey;
- Provide the right tools to integrate internal processes into our internal platform;
- Implement solutions that help decrease the costs of visualizing business processes in the platform;
- Work with internal stakeholders and build products & platforms to increase the efficiency of our Customer Support agents;
We’re looking for someone with:
- Experience: 4+ years of Product Management experience, preferably in internal tools or operations-heavy products and processes;
- Experience in building platform solutions – has worked/built process automation and integrations;
- Strong understanding of Support / Customer Experience / Operations; knows how customer support works, understands the challenges of agents and users;
- Strategic mindset: Can analyze requests and identify scalable solutions instead of just solving isolated issues;
- Product & tech knowledge: Understands APIs, basic integrations, and solution architecture;
- Communication: Fluent in English with excellent communication skills to articulate vision and influence stakeholders;
- Technical Aptitude: Familiarity with experimentation tools, analytics platforms, and product design frameworks;
- Adaptability: Comfortable working in a fast-moving, dynamic environment;
- Leadership: Proven ability to independently lead cross-functional teams and drive impactful results.
Job Benefits
Relocation and Employment
We offer remote work from anywhere in the world (our schedule is based on Dubai time though) and are happy to work out an individual relocation plan for you.
Our employees have the opportunity to choose a country for registration; at the moment, those are Armenia, Georgia, Serbia, Portugal, Spain, the UAE, and Remote.
What you can expect
- We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
- A working environment that gives you autonomy and responsibility from day one.
- You should be comfortable with the idea that the quality of your work will influence the shape of your career.
- Participation in the company’s employee stock options program.
- Health Insurance
We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be).
If this sounds exciting to you, we’d love to hear from you!
