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Bobtaillogo
Bobtail
Retention Specialist (English & Spanish)
🌎 worldwide
128d ago
About Bobtail

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain.  We envision a supply chain without friction, fraud, waste, and abuse where companies succeed based on the value they create.  

We work in a unique way at Bobtail, where we value teams over individuals and encourage experimentation and iteration to constantly improve.  Teams are given flexibility in working towards a shared purpose and given the freedom to decide how they will accomplish their goals.  

If you are an out of the box thinker that takes a proactive approach in collaborating with others to solve problems and achieve your goals - we would love to talk to you.  

The things we value:

  1. Mission
  2. Teams over individuals
  3. Collaboration
  4. Communication
  5. Iteration
  6. Experimentation and failing fast
  7. Initiative and solutions oriented approach
  8. Documentation
  9. Data
  10. Mental health and work life balance
  11. Diversity
  12. Transparency
You should apply if you are/have: Educational-work background
  • Sales skills
  • 3-5 years of experience in SaaS and B2B environments
  • Excellent English and Spanish proficiency - written and verbal communication skills
  • 2-4 years of proven experience in retention
  • Bachelor’s Degree in relevant fields (business, marketing, customer service)
  • Prior US trucking industry experience is a plus
Qualities and Attributes
  • Active listening skills
  • Good time management
  • Great communication skills
  • Persuasion ability 
  • Compassion 
  • Critical thinking and problem solving skills 
  • Good organizational skills
  • Attention to detail
  • Patience and resilience 
  • Willingness to go above and beyond
  • Data orientation
  • Ethical conduct
  • Collaborative attitude 
  • Cultural sensitivity
  • Adaptability
You will be responsible for:
  • Customer relationship management
    • Maintaining long-lasting relationships
    • Outreaching to customers
    • Monitoring customer’s adoption and satisfaction
  • Collaborate with team members to decrease churn, increase retention rates and improve brand loyalty
  • Troubleshoot problems
    • Coordinate with relevant departments
    • Follow up to find resolutions
    • Address customer issues, complaints and dissatisfaction promptly 
  • Identify at-risk customers
    • Develop retention plans
    • Implement retention strategies
  • Collect and identify customer’s feedback 
    • Provide insights for product owners and marketing team
  • Monitoring the assigned emails (personal and terminations) to address requests in a timely manner
  • Document customer interaction, feedback and resolution in the CRM, and regularly report on retention efforts and outcomes
  • Identify opportunities to upsell or cross sell. Provide information about complementary offers and/or new products
  • Maintain an in-depth understanding of our products and service and value proposition
    • Educate customers on value proposition

 

Benefits
  • Monthly Mental Break Day
  • Paid Time Off
  • Work from home (or wherever)
  • Parental leave

Creating a diverse and inclusive workplace is Bobtail’s nucleus. We are an equal opportunity employer and embrace people of different backgrounds, cultures, religions, national origins, races, colors, genders, gender expressions, sexual orientations, ages, marital status, veteran status, experiences, abilities and perspectives.

 

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