Recovery Consulting Specialist at Halcyon

The Role:

Halcyon’s goal is to deliver an anti-ransomware solution that breaks new ground as to what a security product can deliver.  Aligned with this goal, Halcyon is searching for a high energy Recovery Consulting Specialist to provide white glove service to our customers in times of high stress. Halcyon’s primary focus is ransomware recovery through our key capture technology. The ideal candidate will be able to deliver high touch customer service while leveraging technical skills in fast paced projects to victims of ransomware. The ideal candidate will be able to juggle the pace and lifestyle of incident response with attention to detail necessary to deliver value in stressful situations.

Responsibilities:

• Communication:

  • Represent Halcyon during the day to day activities of ransomware recovery projects interacting with a diverse group of insurance, incident response, client executive, and technical staff

  • Coordinate with technical employees at victims to configure and orchestrate all necessary steps to executing Halcyon’s project methodology

  • Analyze and assess the status of a recovery project to set goals and initiatives to continually progress through a recovery project

  • Create and provide reporting and status updates to a diverse set of stakeholders on a daily basis

• Technical:

  • Familiar with Windows sys administration skills regarding software install, monitoring, remote access configurations and components of Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

  • Similiar topics related to linux administration

  • Implements and understands the management of a virtualization solutions including but not limited to: ESXi, HyperV, VirtualBox, etc…

  • Installing, configuring, and administering network technologies or protocols including RDP, SSH, DCHP, DNS, proxies, etc…

• Collaboration:

  • Work closely with Halcyon’s engineering team to provide feedback on Halcyon tools and technologies for product enhancements or troubleshooting

  • Work closely with Customer Success to ensure a smooth handoff for engagements

 Qualifications:

• BA/BS Degree preferred

• 3+ years of customer facing role either in information security consulting, managed services, or technical support role

• 3+ years of customer facing role either in information security consulting, managed services, or technical support role

• Strong customer service focus, with the ability to communicate with highly technical management teams

• Must prioritize and direct multiple assignments simultaneously in a fast-paced, high-growth environment

• A willingness to lead by example and participate actively in the workload.

• Excellent verbal and written communication and presentation skills

• Maintains a positive attitude and quickly adapts to change.

 Bonus Skills and Qualifications:

• Experience as a penetration tester or other offensive security professional

• Experience as an incident responder with examples of cases handled and their outcomes

• Coding skills in Python with examples of projects and how they contributed to your past roles

**This role requires the capability of traveling on short notice to a client site up to 20% of the time. Travel utilization of less than 10% has been the average over the previous 12 months.