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Headquarters: Santa Monica, CA
- Oversee a team of Campaign Managers, ensuring consistent high-performance levels
- Regularly monitor account health and intervene when necessary to ensure customer success
- Drive customer renewals and expansions to meet organizational objectives
- Spearhead the hiring and training of new Campaign Managers, fostering an environment of continuous improvement
- Collaborate with the Product Team to promote new feature adoption and inform product development based on customer feedback
- A minimum of 5 years prior experience in managing PR campaigns and obtaining media coverage. Ideal candidate may have 10+ years of experience.
- A minimum of 3 years experience in a customer success or similar role.
- Bachelor's degree in Marketing, Communications, or a related field.
- Proven expertise in client account management.
- Experience with generating compelling pitch angles and writing brand pitches.
- Proven ability to lead a team, onboard new team members, and meet deadlines.
- Proficient with industry-standard tools like Muck Rack or CISION.
- Strong data analysis skills and experience with Excel/Google Sheets.
- Tech-savvy with a penchant for adopting and exploring new applications/technologies.
- Excellent copywriting, communication, and organizational skills.
- Health insurance tax-free reimbursement monthly stipend
- 15 days PTO + 6 paid US holidays, which do not count against PTO days
- Flexible work hours and location (we are a remote 1st company and this is a remote role)
- Working as part of a global business with a diverse team
- Opportunity to grow from the ground up with an early-stage start-up
- Yearly $1,500 allowance for technical equipment/work accessories
- Annual holiday party and company retreat
To apply: https://weworkremotely.com/remote-jobs/pr-volt-public-relations-customer-success-lead
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