Headquarters: Denver, CO
URL: https://www.coloradorpm.com/
Description
The maintenance coordinator’s primary purpose is to review all inbound work orders, troubleshoot with residents, dispatch vendors, and coordinate between vendors and residents. The maintenance coordinator is also responsible for all invoice review and approval.
This role works closely with Leadership to help increase efficiency and accuracy when receiving and processing maintenance requests for all properties.
Requirements:
- Proficient with Gmail & Gmail apps
- Proficient with technology (computers, smart phones, etc)
- High proficiency in English
- Proficient with professional written and verbal communication
- Be available during our regular business hours and after hours for maintenance emergencies
- >2 years of property management experience with a maintenance type role
Qualities of the right person:
- A love of learning
- A love of innovation
- A love of problem solving
- Ability to operate independently, and as part of a team
- Committed to a high standard of integrity and work ethic
- Excels at time management
- Extremely detail oriented
- Wants to pick up the phone, versus emailing
Key Performance Indicators (KPI's) by which the role will be measured
- # of work orders > 7 days old
- # of work orders > 15 days old
- Customer satisfaction score
- Tasks completed on time
Schedule:
- Full time
- 8:30am to 5pm MST, Monday to Friday
Responsibilities:
- Review all inbound work orders for legitimacy
- Troubleshoot with residents
- Work with vendor and resident during the work order process
- Receive, review, and approve invoices
- Review and update all work orders daily
- Onboard new vendors
- handle vendor challenges
- Approve/deny/assign work orders
- Review before/after photos from vendors
- Escalate challenges to the Maintenance Manager
- Upkeep vendor insurance and license in system
- Send customer satisfaction survey tp residents upon work order completion
- Receive approval from owners for work above the maintenance limit
- Coordinate with Home Warranties
Benefits:
- Bonuses paid for reviews
- Paid American holidays
- 1 week paid vacation (eligible after 1 year)
- Flex time
