Fully Work From Anywhere Jobs
The only fully location independent job board. We hand pick every job on this site. Live and work anywhere.
💜 Love this site? plz tweet about it
- Develop a comprehensive customer success strategy and service model that includes proactive outreach and formal business reviews for strategic partners and scalable, efficient service for core partners
- Turn strategies into tactics and deliverables that drive the metrics
- Define and own the partner journey in partnership with Product
- Gather feedback from partners and help incorporate that into product roadmap
- Act as the voice of the partner throughout the organization, working with Product, Partnership and Marketing to ensure that partner desires and frustrations are well understood, prioritized and addressed
- Identify opportunities for continuous growth for partners, post product integration
- Implement industry best practices and processes to ensure scalable, repeatable results
- Drive true value for partners and their end users
- Help foster company-wide culture of Customer Success
- 7 to 10 years of overall management experience in the tech space. The candidate must also have at least 5 years of experience in a Customer Success Manager or related role
- Exposure to SaaS or crypto infrastructure business, as well as deep knowledge and experience in implementing Customer Success best practices
- Strong interpersonal skills and the ability to lead and inspire the team to drive results
- Ability to create strategies, implement them, track performance, and achieve set objectives
- Must be an analytical thinker with keen problem-solving; process development and improvement; as well as task planning and delegation skills
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each member
- Proven record of driving customer satisfaction and enhancing customer experience
- Fluent English & Spanish verbal & written skills
- Competitive salary,OTE quarterly cash bonus and equity-like bonus.
- Laptop and other working tools you might need.
- 100% remote working (External Employee) from anywhere in the world.
- Global WeWork membership.
- Flexible working hours - you’re free to work however you work best.
- Paid holidays and personal leave days.
- Opportunity to work with state of art technology through challenging and unique projects.
- Internationally diverse and dynamic team with a clear vision and strategy.
- Training programs to learn everything about crypto.
- Weekly scientific moments by our Research & Innovation team to learn about technology, challenges, and solutions in the blockchain world.
- Language courses: English, Spanish or Chinese.
- Employee assistance program offering legal, financial, family, psychological, healthcare, and wellness counseling for you and your family
- Our purpose is to... build a more decentralized world, for a freer and fairer future.
- Our vision is… a safe and equitable global financial system that enables everyone to participate and prosper.
- We’re on a mission to… provide the next generation of fintech innovators with the decentralized tools and technology to build a new global economy.
Please mention that you found the job on Real Work From Anywhere, this helps us get more companies to post here. Thanks.