Customer Support / Support Engineer at Umbrel

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Job Description

This job posting has expired and no longer accepting applications.

What we're looking for:

  • Support our users across all online channels (email, website chat, forums, social medias, etc)
  • Great written communication skills
  • Experience in basic technical skills like SSH, running basic commands in Terminal to debug with users, etc (we’ll train you with all the commands)
  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
  • Experience at talking to users and willing to constantly do so without encouragement
  • Ability to empathize with users
  • Collaborate with engineers on our team to debug through challenging technical issues
  • Genuinely care about our users’ problems — we can’t exist without them

Please mention that you found the job on Real Work From Anywhere, this helps us grow. Thanks.

About the job

Posted on

Jun 5, 2023

Apply before

Jul 5, 2023EXPIRED

Job type

Full-Time

Category

Location

Worldwide

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