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Headquarters: Washington State, U.S.A.
Expectations for your first 90 days:
- Displays product and understanding of client needs. Actively using canny to communicate specific engineering support tickets at 30 days.
- Is actively providing inbound support to clients, evaluating the need to create tickets and passing on appropriate issues/request to internal depts at 60 days.
- Receives top CSAT Scores within 60 days.
- Is recommending service and product enhancements to improve sales opportunities at 90 days.
A day in the life of…
- Track customer requests and effectively communicate the details to our internal teams
- Manage performance metrics for response times within standard
- Resolve customer issues efficiently and communicate in a clear and concise manner
- Demonstrate clear knowledge of our product to clients
- Continuously update educational resources documentation
- Recommend service and product enhancement by providing actionable insights
- Collaborate and provide value in team meetings
- Develop skills necessary to manage a high volume of client implementation projects
- Consult with and build custom software solutions for our clients
- Monthly Friday Free Day
- Company Holidays
- Paid Time Off (in addition to the above)
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome driven work environment with a smart, hard working team
- Location independence
- Mission driven company and values-based culture
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- [0+ Experience in…]
- Have B2B SaaS experience (preferred)
To apply: https://weworkremotely.com/remote-jobs/leadsimple-inc-customer-support-rep
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