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Customer Success Agent
🌎 worldwide
430d ago

We're growing! Don't miss the opportunity to be part of our global team as our Customer Success Agent.

About us:

At iVisa we believe that traveling should be simple. That's why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we're looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

A successful Global CSA at iVisa will model a quick thinking, self-starter approach, and must be able to work remotely within a global architecture. On occasion, the Global CSA  will need to get on a call with a customer or embassy for customer assistance. The Global CSA at iVisa is expected to be a subject matter expert in one of iVisa's products, and an expert in the field of international travel, being able to provide answers to customer questions and proactively assist in preparing documents for travel. Don't worry if you don't have any prior experience in the international travel industry. All the information & training will be provided to you. Taking care of our employees is the first priority at Ivisa because our employees take care of our customers. Growth at Ivisa is promising if you are willing to display your will & skill. Don't be afraid to propose new ideas.

What would you do?
  • Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift.
  • Seek to improve customer satisfaction with each conversation.
  • Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents.
  • Attend all meetings as scheduled.
  • Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.
    What are we looking for?
    • 6 months in bilingual customer service.
    • Advanced English.
    • Availability to do Night Shifts.
    What we offer?
    • Remote-first: work from everywhere.
    • The opportunity to collaborate and learn from Data Analysts, UX Designers, Software Developers, Engineers, and many other experts.
    • Work in a hyper-growth, dynamic, and international environment. Run in a highly tech-minded company with top of line tools.
    • The opportunity to help build a company that will continue to redefine the travel industry.
    • A transparent company culture with flat hierarchies (and super cool coworkers).
    • Lots of responsibility and a real chance to make an impact.

    iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status or medical condition. 

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