We’re looking for a proactive and empathetic Customer Service Representative to join our fully remote team and support our fast-growing global user base. At Interviews Chat, users rely on us to help them prepare for interviews and succeed in real time — and your role will be essential in making sure they feel confident and supported every step of the way.
You’ll handle incoming support inquiries via email and chat (no phone support), helping users with questions about our web app, Chrome extension, and desktop app. Many of these questions relate to our core product, Interview Copilot, which listens to interviews in real time and provides helpful answers and suggestions on screen. You'll help users troubleshoot, understand how to use it effectively, and get the most out of their sessions.
You’ll also escalate bugs or edge cases to the dev team, and contribute to improving help docs, internal guides, and support processes. We're building fast and learning from every interaction.
This is a fully remote role open to English-speaking candidates worldwide. We're a small, mission-driven team, so you'll have real autonomy and a visible impact. If you love helping people, enjoy figuring things out, and want to be part of something that actually changes lives, we’d love to hear from you.
