Customer Relations Specialist

About Flex Living:

Flex Living is on a mission to transform the rental sector globally. We believe that renting a home should be as easy as buying an item from Amazon. Giving tenants the option to easily rent anywhere in the world and giving landlords simple, hassle-free property management without excessive management fees. We are building a small and dynamic team of A-Players, who are committed to growth and ready to scale Flex Living to a global powerhouse in its sector. We believe in rewarding ambition and promoting from within.

About The Role:

The Customer Relations Specialist will be the main point of contact for our customers, providing personalized support and fostering positive relationships. You will play a critical role in ensuring customer satisfaction, addressing inquiries, and resolving issues to maintain the high standards of service that Flex Living is known for.

1. Customer Support and Communication

   • Respond promptly to customer inquiries via email, phone, and chat.

   • Provide accurate and complete information about our services, policies, and properties.

   • Handle and resolve customer complaints with professionalism and efficiency.

2. Relationship Building

   • Build strong, lasting relationships with customers by delivering a seamless and enjoyable experience.

   • Proactively follow up with clients to ensure satisfaction and address any concerns.

   • Act as a brand ambassador, representing Flex Living’s values and commitment to quality.

3. Issue Resolution

   • Identify and resolve customer issues related to bookings, payments, or property concerns.

   • Coordinate with internal teams (operations, property management, etc.) to ensure timely solutions.

4. Feedback and Improvement

   • Collect and analyze customer feedback to improve service quality.

   • Provide suggestions and insights to management for enhancing the customer experience.

5. Administrative Tasks

   • Maintain accurate records of customer interactions in the CRM system.

   • Prepare and update reports on customer service metrics.

    

• Proven experience in customer service, client relations, or a similar role.

• Excellent verbal and written communication skills in English.

• Strong problem-solving and conflict-resolution abilities.

• Proficiency in CRM software and customer support tools.

• Ability to multitask, prioritize, and manage time effectively.

• A positive and empathetic attitude, with a passion for helping others.

   

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth within a fast-expanding company.

• Training and support to help you excel in your role.

• A collaborative, inclusive work environment.