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Pluto is looking for a stellar person to join our Product & Customer Support operation. This is a multi-functional role, where you will have the opportunity to support our current and future customers as we scale. We’re looking for candidates with a strong passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and an internal team.
As part of the Product & Customer Support team, you will work closely with some of the fastest-growing companies in the MENA region as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and occasionally analysing data to suggest improvements that would lead to greater customer satisfaction and product development. You’ll be the first line of defense for our customers though our communication channels and the voice of the customer to the rest of the Pluto team!
You’ll be working in a dynamic, rapidly evolving environment with the following responsibilities👇
What You’ll Do:
- Help Pluto scale effectively by handling support requests and product functions over various platforms and tools we use
- Help us maintain an industry-leading satisfaction rate with our customers
- Creating help articles, videos, and content that help companies onboard and use pluto effectively
- Own a critical piece of the feedback loop for improving our product and providing insight for the whole team
- Learn the Pluto Platform inside and out to maximize effectiveness with our customers
- Utilize critical thinking skills to diagnose potentially complex problems
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
What You Need:
- Excellent verbal and written communication skills in English
- Ability to understand a complex product quickly
- Being proactive with customers and also Pluto team members outside of support
- Ability to “growth hack” customer experience by creating and suggesting useful content to help folks
- Investigative and critical thinking skills
- An eye for design & good experience
What you can expect
- The ability to wear multiple hats - giving you the opportunity to grow in your career
- Mentorship and guidance from team members who come from some of the world's largest fintech companies such as PayPal, Shopify, Whatsapp, Uber +more
- A competitive salary dependent upon your experience
- We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
- A working environment that gives you autonomy and responsibility from day one
- You should be comfortable with the idea that the quality of your work will influence the shape of your career
- Hybrid working style
We are passionate about creating an equitable, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be).
If this sounds exciting to you, we’d love to hear from you 😊
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