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Headquarters: Pointe-Claire, Quebec, Canada
- Engage directly with customers and the internal CloudOps team, handling issues through phone, ticketing system, and remote sessions.
- Investigate and resolve complex problems related to Atmosphere's portfolio of products.
- Participate in regular weekend working rotations.
- Contribute to and maintain our knowledge base, sharing knowledge and lessons learned with customers and the internal team.
- Handle each support case you own in accordance with our Service Level Agreement (SLA), ensuring high customer satisfaction by setting and meeting expectations.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Demonstrable understanding of cloud architecture and principles.
- Proficiency in Kubernetes and Ceph or other storage platforms.
- Strong customer service skills, and the ability to interact professionally with a diverse group of customers and internal team.
- Ability to work independently with minimal direction.
- A background check is required.
- Experience with cloud services, particularly with a focus on OpenStack technologies.
- Relevant certifications in cloud technologies, such as Certified OpenStack Administrator or Certified Kubernetes Administrator.
- Familiarity with ML2/OVS or OVN.
- Understanding of networking protocols and principles, as well as network virtualization.
Join our team to contribute to the continued success of Atmosphere while expanding your technical skills in a dynamic, fast-paced environment.
IMPORTANT: If you do not see the job listing right away when you go on the career page, please refresh the VEXXHOST career page. Thanks!
To apply: https://weworkremotely.com/remote-jobs/vexxhost-inc-cloud-support-engineer
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