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All Turtles
Business Operations Manager for Sora Union
🌎 worldwide
268d ago
Talent is everywhere, opportunity is not. Sora Union changes that.

Sora Union is a professional services company specializing in design, localization and QA projects for businesses, organizations and governments. The Sora Union team is globally-distributed and made up of diverse and talented professionals impacted by or at risk of displacement due to conflict or climate change.

As a Business Operations Manager at Sora Union, you will oversee client project operations, manage project managers, and coordinate cross-functional teams.

YOU’LL BE RESPONSIBLE FOR:

  • Partner with business development on pre-sales activities and client management
  • Drive discovery sessions, perform requirements analysis and documentation, scope definition, project planning, and budgeting
  • Create proposals and Statements of Work (SOW) to outline project specifics
  • Analyze and prioritize client requests, adapting strategies to meet delivery deadlines
  • Lead project managers, providing guidance and support for project success
  • Coordinate Pods (cross-functional teams) and collaborate with external partners in executing marketing and product development projects
  • Project staffing and workload management within the team for optimal project outcomes
  • Monitor project progress and finances, prepare and communicate regular reports for clients and stakeholders
  • Develop, analyze, and present key performance metrics to enhance delivery efficiency

IDEALLY, YOU’LL HAVE:

  • 3+ years of experience leading service delivery in digital agencies, with a proven track record of successful project completion and client satisfaction
  • 7+ years of experience as project lead
  • Strong project management skills, including experience in developing and managing clients, cross-functional project plans, budgets, and staffing
  • Ability to adapt to changing circumstances and priorities
  • Excellent communication and interpersonal skills, including building strong relationships with clients and stakeholders
  • Experience coordinating cross-functional distributed teams
  • Experience in the Financial Services or Medical Tech sector is a plus
  • Solid experience working with Agile, Waterfall, and Hybrid methodologies
  • Strong leadership skills
  • Problem-solving and agile mindset
  • Ability to identify, assess and manage risks and issues
  • Strong sense of ownership, proactive, self-motivated, hands-on, and organized approach to work

The Business Operations Manager role is a full-time, initially 6-month contract position, and we intend to convert it to a full-time employment relationship. This role is a distributed position and can be based in any location.

Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process.

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