🧘 What we offer:
- Fully remote environment - work from anywhere globally
- Competitive compensation
- Potential to unlock additional benefits as your contribution grows
🚀 We look forward to hearing from you!
SafetyWing is seeking a highly organized and detail-oriented Billing Specialist to join our operations team. This is a part-time role (20 hours per week), with the potential to grow as our business needs expand.
In this role, you’ll play a critical part in ensuring timely and accurate invoicing, payment tracking, and operational support. Your work will directly impact our ability to deliver uninterrupted benefits to members and support our internal and external partners.
🚀 About SafetyWing
At SafetyWing, we’re building a global social safety net for remote workers—simple health, insurance, and retirement products designed to replace national welfare systems. Our mission is to remove geographical borders as a barrier to equal opportunity and freedom for everyone. If we succeed, we believe this will be one of the most important tasks of our time.
💻 Your role on the team:
- Maintain accurate billing records and ensure invoices are generated and payments are tracked on time
- Create, audit, and send invoices based on internal data; follow up on outstanding payments and apply receipts promptly
- Build strong, professional relationships with clients and external partners to ensure smooth coordination during onboarding, renewals, and payment-related issues
- Respond promptly to support inquiries to ensure members retain uninterrupted access to their benefits, especially in urgent situations
- Coordinate billing setup for new client groups, validate invoice accuracy, and support timely payment collection
- Manage the full renewal process by ensuring invoice accuracy, on-time payments, and proper record-keeping
- Keep all billing documentation organized and compliant with internal processes
🧪 We are looking for someone who
- Has previous experience in billing, operations, or a similar role
- Is comfortable using tools such as HubSpot, Stripe, Slack, and Intercom
- Pays close attention to detail and thrives in structured processes
- Communicates clearly in writing and follows up diligently
- Can manage multiple priorities in a fast-paced, fully remote environment
- Is proactive, self-driven, and has a process-oriented mindset
😀 We like to work with people who:
- Want to help build a global social safety net on the Internet.
- Think for themselves instead of copying others.
- Are willing to try new things, even with the risk of failure.
- Are intellectually curious and open to new ideas.
- Are creative and bold in the face of any problems.
- Have strong integrity and do the right thing.
