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BetterUplogo
BetterUp
Bilingual Care Guide
🌎 worldwide
476d ago

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.

If that sounds exciting—and the job description below feels like a fit—we really should start talking. 

BetterUp is currently seeking a Care Guide to support our members, guiding them through their experience using the BetterUp Care platform. This includes identifying and escalating members who may benefit from clinical services, as well as members who would like to connect to appropriate employer benefits resources, to our Tier 2 Care Guides. The right individual will bring strong communication skills, and interest in working with individuals experiencing physical and mental health challenges. We are looking for a candidate who has mental health awareness. The ideal candidate is responsive, compassionate, and has a passion for advancing the field of preventative mental well-being. This role is an opportunity to work alongside a diverse team of scientists, practitioners, designers, and operators in an innovative, inclusive, entrepreneurial environment.

What you’ll do:

  • Be a first point of contact for BetterUp members and help orient members to the platform and direct them to the tools and resources they need
  • Respond to BetterUp members identified as needing additional support, and triage these members internally as they receive access to clinical services and other benefits provided by BetterUp external partner ecosystem
  • Work closely with the Care Guide Team Manager to assess and escalate members so they can be connected to appropriate resources and services
  • Collaborate with all BetterUp Care Guides to escalate effectively to members in need of additional support
  • Work alongside a diverse team of guides to provide support to members (flexible scheduling, including weekend and evening availability, required)
  • Strong written and oral communication skills (fluency in English and one or more of the following languages: Japanese, Chinese, French, German, Russian, and Brazilian Portuguese ), and ability to quickly build and maintain rapport

If you have some or all of the following, please apply:

  • Pursuing studies or interested in a social work or counseling discipline (BA degree or higher preferred). 
  • Strong customer service skills and mindset, comfort working cross-functionally when needed
  • Case management skills, and/or 1+ years of customer service experience with sensitive populations
  • Crisis management and conflict de-escalation training is a plus
  • Entrepreneurial mindset, comfortable with ambiguity and change, experience working in a fast-paced startup environment a plus
  • Organization skills and attention to detail to make sure that every issue is appropriately routed

We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At BetterUp, we value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to support@betterup.co

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