About Kraken
As one of the largest and most trusted digital asset platforms globally, we are empowering people to experience the life-changing potential of crypto. Trusted by over 8 million consumer and pro traders, institutions, and authorities worldwide - our unique combination of products, services, and global expertise is helping tip the scales towards mass crypto adoption. But we’re only just getting started. We want to be pioneers in crypto and add value to the everyday lives of billions. Now is not the time to sit on the sidelines. Join us to bring crypto to the world.
To ensure Kraken is the right fit for you, please ensure you read Kraken Culture Explained to find out more about us!
About the Role
The global Operational Resiliency (OpR) Team supports the security, availability, and durability of one of the leading cryptocurrency exchanges in the world.
Kraken is seeking an experienced candidate to join a team of specialists owning operational resiliency initiatives. As an Operational Resiliency Specialist, you will collaborate across multiple business units driving and overseeing all aspects of Change Management, Release Management, and Incident Management. This role will also assist in the development and enhancement of existing processes and procedures including monitoring, alerting, and procedural documentation maintenance.
This is a shift-based role based in the Pacific Time Zone (PT). A non-negotiable requirement for this role is the ability to regularly support the Pacific Time Zone (PT) between the hours of 11 am PT to 7 pm PT (6 pm UTC to 2 am UTC). Shifts will be arranged well in advance, in accordance with other team member schedules, and will require ~18 hours of weekend shift work per month.
Responsibilities
- Support the efforts of keeping one of the fastest growing companies in the world up and available in a 24/7 environment
- Drive daily release planning activities including ensuring changes are well-documented and daily stand-ups and change windows are effectively coordinated
- Work with stakeholders to routinely review incident response playbooks, maintain escalation flow schedules, and participate in table top exercises
- Develop and implement communications plans for incidents and maintenances with the Communications team
- Act as watchdogs to monitor system dashboard for health, uptime, and availability and working closely with the Client Engagement Team to identify issues early on
- Identify areas lacking visibility for monitoring improvement efforts
- Inform automation efforts to further enhance monitoring and alerting capabilities
- Guide unplanned incidents from alert, response, resolution, and post-mortems with affected teams
- Work closely with Technical Project Management, Product, and other stakeholders to hand-off items needing remediation and identify long-term improvement strategies
- Mentor team members on incident response capabilities to increase response efficiency
Requirements
- 3+ years as a project manager, scrum master, incident responder, release coordinator, or similar IT service management coordination function
- Excellent oral and written communication skills
- Strong understanding of the software development lifecycle including the importance of testing and rollback planning practices
- Highly responsive and extremely organized with the ability to direct the flow of a highly available technical environment that operates 24/7/365
- Experience translating business requirements into technical specifications
- Expertise with Agile, Scrum and Kanban methodologiesHighly proficient in designing and configuring Jira workflows
- Agile and Project Management Certifications strongly preferred: PMP, PMI-ACP, ITIL, etc.
- Prior experience setting up incident response monitoring and alerting schedules is a plus
- Self starter
We’re powered by people from around the world with their own unique and diverse experiences. We value all Krakenites and their talents, contributions, and perspectives, regardless of their background. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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